Terms & Conditions

Contract Warning
Insurance – We do not hold an Australian Financial Services Licence and are unable to offer any general insurance products. Our business insurance covers loss and damage to your goods in the event of fire, theft, roll over or collision of the transport vehicle only. If you are concerned about damage to your goods you should enquire with a general insurer about obtaining your own transit insurance as we will not be liable for any loss and damage
Goods – The Disposal of Uncollected Goods Act 1967 covers inspection, custody, storage, repair and other treatment of goods. Under this Act, uncollected goods may be sold six months after the date on which they were ready for collection.

Unless otherwise agreed or stated in the quotation – an initial minimum deposit of 30% is due and payable upon acceptance of the quotation to enable booking date to be confirmed. Balance due on or by date/time of pickup, plus any additional charges such as external storage service fees and additional fees. The customer will be notified if the meterage or access differs from the quotation after pickup resulting in extra charges. Payment for additional charges may not be possible at that time but must be made within 24 hours. Storage charges for our internal storage facility are due and payable in monthly installments in advance. Overdue fees will apply monthly to any storage charges or deposits which remain unpaid or delayed. Unload and reload fees may be applicable due to delays or any changes made by the customer (ie. different delivery address or delayed delivery). Balance inclusive of any additional fees, must be paid prior to unloading the goods. Driver is instructed to stay in his truck until payment is received. Any delay time will be charged at $160/hour. Final payments must be made by cash or direct deposit prior to unloading. Should the final balance not be received at the allocated time of delivery and/or the driver be unable to wait for the payment due to delays on the part of the customer, the goods will be returned to the TT Freight depot, stored at a local storage facility or third party depot at the cost of the customer, inclusive of additional pickup/delivery fees, as applicable.

The customer must be the legal owner of the goods being transported. If Furniture assembly/disassembly is required this must be requested at the time of booking and additional charges will apply. All items must be ready for transportation at the time agreed. Fragile goods must be packed and marked as such. We cannot transport dangerous goods (ie. gas cylinders, volatile liquids, fuel containers etc). Plants will not be accepted for interstate or storage. We can accept plants on local runs but we will not accept liability for their condition, condition of plant containers, etc. All plants must be grouped together in one location for easy removal.

Unless otherwise agreed upon and stated on the delivery docket/invoice, TT Freight offers door to door delivery only, to either the front door or garage dependent on best access. No rubbish removal or placement of items will be carried out unless additional charges are paid for by the customer or client prior to commencement.

All effort is made to ensure pickups/deliveries are made on time/date. However, neither party shall be liable to the other for any loss or damage (direct or consequential) occasioned to the other from any cause beyond the control of TT Freight or the customer, as the case may be, including delay in transit, industrial disputes, acts of God, weather difficulties or acts of third parties. TT Freight gives an undertaking to the customer to contact them as soon as possible/practicable regarding any delay that may be experienced.TT Freight reserves its right to complete delivery within a reasonable time within the meaning of the Australian Consumer Law.

In order for TT Freight to provide a quote which is fair, TT Freight bases the quote on the information given by the customer at the time of booking. The following points should be considered as they may be charged as additional items if not declared correctly at the time of booking; Site Access – The customer must confirm at the time of booking if the site access to the pickup/delivery locations are deemed standard (standard access is defined as a ground level building to which a legally registered heavy vehicle (max. height 4.3 metres) collecting or delivering a consignment can safely and legally approach, park and depart, without disruption, overhead obstructions or risk and once parked, be within a walking distance of no more than 20 metres from the vehicles loading or unloading point to the allocated entry of the building, via a max. of five (5) steps, and be of regular, safe and stable surface and over the distance, the rise or fall shall not exceed 1.5 metres with a gradient of not more than one in five (1 in 5) and the point of collection or placement within the building shall not exceed twenty-five (25) metres from the allocated building entry point.
Should the customer’s pickup/delivery points be outside this definition (and they have not notified TT Freight prior to the pickup/delivery date), TT Freight reserves the right to adjust the quote and request further payment due to the difficulty of the access. The extra charge is payable at the points at which it is incurred. The driver and truck will wait at the applicable address and not commence loading/unloading until the additional payment is made. Waiting time is charged at $160 per hour.

Should the load quantity be more than that quoted, TT Freight will notify the customer after pickup and additional charges will be due and payable prior to delivery. Overstated loads will be notified to the customer and the final invoice will be adjusted accordingly.

Any items that are over 80 KG or too large for 2 men to safely pickup/deliver must be declared at the time of booking. TT Freight may not be able to pickup/deliver these items if not declared at time of booking via email. There will be additional charges if TT Freight is able to pickup/deliver and they were not declared at the time of booking.

The customer or customers authorised agent, must sign for acceptance of delivery at or prior to the time of delivery. TT Freight will not deliver any goods without a signature in confirmation of acceptance of goods received in good order. Therefore if the customer is unable to sign at the time of delivery, whether the delivery is paid in full or not, the goods will not be delivered and may be returned to TT Freight depot, stored at a local storage facility or third party depot at the cost of the customer, inclusive of additional pickup/delivery fees, as applicable. If a customer refuses to sign for receipt of goods , the goods will be reloaded in the truck and a redelivery fee will be charged. Goods may be left at premises provided TT Freight has written confirmation via text message or email, however, TT Freight will not be responsible for missing or damaged goods left unattended at premises.

Should TT Freight be unable to meet a deadline for any reason they retain the right to sub-contract the delivery or part thereof to a third party in order to fulfill the contract to the customer, at no additional charge. If the customer is another business or person engaging the services of the company on behalf of an ultimate client, then it is an additional condition that the customer indemnifies the company against all claims made by an ultimate client for loss, damage or breach of Australian Law including costs on a solicitor and own client basis.

TT Freight undertakes to carry out the pickup/delivery and/or storage with professionalism, due care and skill. Transit cover up to $200,000 applies to goods in transit and covers your goods against damages or loss resulting from fire, theft, rollover or collision damage of the conveying vehicle. TT Freight insurance only covers the conditions outlined above. If a Client wishes they may take out additional insurance, at their own cost, to cover against accidental damage to their goods. TT Freight shall not be liable to the Client for any loss or damage whatsoever suffered by the Client, either directly or indirectly, including but not limited to economic loss, loss of profits, liabilities to third parties, caused by any damage, loss or destruction of goods in the provision of services. A mis-delivery, delay in delivery or non-delivery of the goods, theft, overturning, fire, collision, road or rail accident not involving the conveying vehicle or the carriage of the goods by a route other than the shortest or usual route. To the extent permitted by law the TT Freight liability is limited in every respect and save for consumer guarantees and applicable provisions of the Australian Consumer Law the customer releases and indemnifies TT Freight in respect of all liability for loss and damage.

Your goods are NOT insured whilst in storage with TT Freight. Should you wish to take out insurance cover when using our storage facilities please ask for information at the time of booking.

In the event of any dispute, the customer is required to first provide a written complaint to TT Freight outlining the nature of the complaint and the relief sought. The customer must not proceed to litigation or complaint with any statutory authority until it has allowed TT Freight 14 days to respond to the complaint. The customer agrees that TT Freight may in its absolute discretion, charge fees including $50 per item of written correspondence, $500 for preparing court, tribunal or statutorily required documents and $1,500 per day for appearing in any court or tribunal in relation to a dispute and that such sums are liquidated damages immediately due and payable to TT Freight.

This agreement is governed by and must be construed according to the laws of each State of Australia. Each party irrevocably submits to the jurisdiction of the courts in each state. Where a dispute arises and either party commences legal proceedings against the other, such proceedings must be started within the jurisdiction of NSW, or within the jurisdiction of the Magistrates Court, subject to the jurisdictional limits of each Jurisdiction. By agreeing to these Terms & Conditions you, the customer, indicate that you are the owner or authorised agent of the goods to be transported, and that you agree to the price quoted, based on the information given to TT Freight and hereby authorise TT Freight to carry out the work as per the details given and the terms and conditions above.

You are deemed to have accepted these terms and conditions at the time of paying a deposit or having any goods collected by us.